Return & Refund Policy

The item can be returned within 30 calendar days of purchase. If you encountered any issues with your device, please contact our support team, we are happy to help! Send us an email at support@pluggycables.com. Generally, orders that are older than 30 calendar days are not available for refunds.

Refunds are generally processed within 2 business days after we receive the item, and should appear on your statement in 5 to 10 business days. In most cases, Shipping costs for returns are at your expense. Please consult with our support team if you are eligible for a free return. We also recommend shipping returns with proof of delivery, as we are not responsible for lost items.

If you purchase more than one item at a time and return only one, you will be refunded the lesser value.

The return can be requested via email support@pluggycables.com. We will provide you instructions in the email.

Eligible for a refund:

  • The item was returned within 30 calendar days of purchase

If approved, your refund will be applied to your credit card or original method of payment.

Not eligible for a refund:

  • You would like to return the item that has been in your possession longer than 30 calendar days of purchase;

  • The item has been opened and used;

EXCHANGES:

We replace the items with manufacturing defects of the hardware under normal use for a period of 90 calendar days of purchase. If you need to exchange the device, please send us an email at support@pluggycables.com. We will provide you instructions in the email.